Ensuring the security and proper handling of personal data is of utmost importance in our interactions with you. It is, therefore, crucial that you understand the information we will collect, why we require it, and how we will process your details.

WHO WILL PROCESS MY DATA?

Your Family Asset Ltd. is authorised and regulated by the Financial Conduct Authority. Consequently, Your Family Asset Ltd. will process your data to provide our services.

WHAT DATA WILL YOU REQUEST FROM ME?

To comprehensively comprehend your financial needs and offer sound advice, we need to acquire information about you, your family, your personal circumstances, and your preferences. Some of this information may be private and sensitive, including details of your income and expenditures, health, debts, credit commitments, legal proceedings, and adverse credit. Much of the data you provide will be shared with the companies offering the products you apply for.

IS IT MANDATORY TO PROVIDE MY PERSONAL DATA?

To provide you with appropriate advice, it is essential that you openly and honestly provide all the requested information. If you choose not to disclose certain information, please inform us of your preference, and we will evaluate whether this will impact or impede the work we are undertaking for you.

HOW WILL MY DATA BE UTILISED?

We will primarily use your data to fulfil the responsibilities you have entrusted us with. Specifically, we will use your data to:

Evaluate and offer advice tailored to your needs and circumstances.
Introduce you to a variety of product and service providers to meet your requirements.
Administer cases and assist in the processing of applications.
Inform you about any changes to products and services we have arranged for you.
Notify you of products and services that we believe may be suitable for you (unless you request not to receive such information).
Additionally, we may process your information to comply with legal and regulatory requirements, including:

Adhering to the regulations established by the Financial Conduct Authority and other relevant regulatory bodies.
Preventing financial crimes, such as money laundering and fraud, by sharing your details with appropriate authorities such as the police and the National Crime Agency when necessary.
We may also process your personal data for our legitimate interests, which typically include:

Analyzing our business for trends and researching ways to enhance our services for customers.
Reviewing the work we have conducted for you to ensure compliance with regulations and quality standards.
Ensuring our ability to address or defend legal challenges in the future.
HL Partnership Limited will utilize your data to monitor and evaluate our work to ensure we maintain high service standards and fulfil our legal and regulatory obligations.

DATA RETENTION

We will retain your personal information only as long as necessary. The duration depends on the type of data and the nature of the work we have undertaken. In most cases, your personal data will be stored indefinitely as we are required to retain evidence that we have met our legal and regulatory obligations.

ACCESS TO YOUR PERSONAL DATA

You have the right to request access to and correction of your data by contacting our Data Controller in writing (details below). Please note that we must maintain records of information as it existed at the time of the advice or transaction.

CORRECTION OF INCORRECT OR INCOMPLETE DATA

You also have the right to have your data corrected or completed by contacting our Data Controller in writing (details below). Again, please be aware that we must maintain records of information as it existed at the time of the advice or transaction.

DATA ERASURE

If we have provided you with advice or processed a transaction on your behalf, we may not typically erase your personal data. This is because we are obligated to retain records of our advice and transactions to fulfil our regulatory requirements and be prepared for potential legal claims in the future.

DATA CONTROLLER

Your Family Asset Ltd.

4 Baxter Court, High Baxter Street, Bury St Edmunds, IP33 1ES

Telephone: 020 8498 0960
Email: info@familyasset.co.uk

REQUEST FOR FURTHER INFORMATION

If you require additional information regarding how we use your personal data or if you have any data protection queries, please write to:

The Data Protection Officer, 4 Baxter Court, High Baxter Street, Bury St Edmunds, IP33 1ES

Telephone: 020 8498 0960
Email: info@familyasset.co.uk

COMPLAINTS REGARDING DATA HANDLING

Should you wish to lodge a complaint regarding the handling of your personal data, please address your initial complaint to The Data Protection Officer at the above address. If you remain dissatisfied with the response from the Data Protection Officer, you have the option to make a complaint to:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
Email through their website at: https://ico.org.uk/concerns

IMPORTANT NOTES ON SAFEGUARDING YOUR OWN DATA

Please be vigilant about cybercrime and protecting your personal information online, especially financial data. Avoid sending unsecured personal information over the internet. We recommend using encryption software or providing information to us using the online tools we offer.

Do not respond to emails requesting money payments. Never make a payment solely in response to an email. Always call the company to verify any payment requests and independently verify the phone number separate from the email (e.g., via a secure website). If you receive a phone call requesting payment, ensure you are confident that the call is genuine, or contact the company to verify. Your Family Asset Ltd. will not accept responsibility if you mistakenly transfer money to a fraudulent party.